Let's Make Things Better

Support

Get help with our apps, report issues, and find answers to common questions.

What is Track for?

Track is a simple log for anything you want to count and time — pain flares, symptoms, medication doses, physiotherapy exercises, or any recurring event you need to show a doctor or physio. You define the areas and action types yourself, in your own words.

Does Track store my data privately?

Yes. All your data lives on your device and your personal iCloud account via CloudKit. It never passes through any third-party server. Let's Make Things Better has no access to your logs.

What permissions does Track ask for?

Track only requires iCloud (to back up and sync your data across your own devices). It does not request location, camera, microphone, contacts, or notifications. HealthKit support is planned for a future release.

How do I set up my areas and action types?

Tap the + button on the main screen and follow the prompts. Give the area a plain-English description (e.g. "lower back pain after sitting"), then add the action types you want one-tap buttons for (e.g. "Sharp", "Ache", "Numb"). You can add, rename, reorder, and delete them at any time from Manage Issues.

How does timed logging work?

Tap the timer circle next to any tag to start the clock. Tap it again to stop — the elapsed duration is saved with that log entry. Useful for recording how long a flare lasted, how many minutes you exercised, or the length of a treatment session. The timer continues running in the background and is visible on the Apple Watch too.

Can I log something that happened earlier?

Yes. Long-press any tag button on the main screen to open a date-and-time picker and save the entry at the correct time.

How do I undo an accidental tap?

Long-press the ↩ button on the area card (iPhone) or the undo circle on the Watch. A confirmation appears before anything is deleted.

What does the History screen show?

History shows a line chart of your logs across Day, Week, Month, or Year views. The Day view shows activity hour by hour and displays timed durations directly on the data points. Swipe left and right to move through time. Tap any issue in the legend to show or hide it on the chart. Pinch to zoom in on the Day chart for a closer look at a busy hour.

Can I share my log with a doctor or physiotherapist?

Yes. Open History, tap the share icon (top right), and you'll get a CSV file with every log entry — date, time, area, action type, and your notes. Most spreadsheet apps and email clients open it directly.

Does it work with Apple Watch?

Yes. Your areas and tags sync to the Watch automatically. Tap a tag to log instantly, use the timer circle for timed events, or long-press the undo circle to remove the last entry. Everything syncs back to the iPhone in the background, including timer state — start a timer on one device, stop it on the other.

How many areas or action types can I have?

There is no enforced limit. In practice, most people find 2–5 areas with 2–4 action types each gives the clearest picture without becoming a chore to maintain.

Will my data survive if I delete and reinstall the app?

Yes, as long as you are signed into iCloud. Your data is backed up automatically via CloudKit and will restore when you reinstall and sign back in.